Privacy Policy
Your trust is our priority. Here is how we handle your information.
Last Updated: 13/03/2026
What we collect & Why
Service Improvement
To provide and improve our products for clients, we process:
Account Operations
To manage your Hub membership and suitability checks:
Your Data Rights
Under UK GDPR, you have full control over your personal data.
Right of Access
Request a copy of all information we hold about you.
Right to Rectification
Correct or complete any data you believe is inaccurate.
Right to Erasure
Ask us to delete your personal information entirely.
Data Portability
Transfer your given data to yourself or another organization.
Lawful Basis for Processing
Consent: We have clear permission from you to use your data for marketing and research.
Contract: We process data to fulfill our agreement with you (e.g., rehoming applications).
Data Retention
Personal information is stored securely for **12 months** from the date of account closure, after which it is permanently deleted.
How to Complain
If you are unhappy with our response, you can contact the **ICO** at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.