Help Center

Common Questions

Everything you need to know about the Hub, adoptions, and suitability checks.

For potential adopters

Do I lose control over who adopts my animals?
Absolutely not. You have 100% autonomy. The Hub is a tool to help you filter and manage applications, but you are the gatekeeper of the adoption process.
How does the suitability check work?
Our suitability check is a one-time digital profile. You fill in details about your home, lifestyle, and experience once. When you apply for an animal, that specific charity can view your pre-filled profile, saving you hours of repetitive forms.

For Charity Partners

Is our data secure?
We take data protection very seriously (as you can see in our Privacy Policy). We use industry-standard encryption, and as a global platform, we aim to meet the highest standards of data privacy—including UK and EU GDPR.

Still have questions?

Our team is happy to chat about your specific situation.

Contact Support